Position Type: Part-Time / Seasonal / Event-Based

Reports To: Athletic Director / Event Coordinator / Hospitality Supervisor

Compensation: Hourly rate or per-game stipend

Position Summary

The Football Suite Hospitality Host serves as the primary point of contact and dedicated service provider for the luxury suites during home football games. This role bridges the gap between catering logistics and elite customer service. The Hospitality Host ensures that the suite is fully prepared, that catered food and beverages arrive seamlessly, that supplies remain stocked, and all facility-related questions or needs of the suite guests are addressed promptly and professionally.

Key Responsibilities

• Catering & Delivery Coordination: Act as the direct liaison with catering services to ensure the timely arrival, correct setup, and proper presentation of all pre-ordered and game-day hot/cold food items.

• Beverage & Supply Management: Inventory, organize, and restock drinks, ice, utensils, plates, napkins, and condiments throughout the duration of the event to ensure the suite never runs low on essentials.

• Guest Relations & Concierge Service: Enthusiastically welcome suite ticket-holders upon arrival, review the suite layout/amenities with them, and maintain a highly attentive, visible presence to assist them throughout the game.

• Facility & Tech Troubleshooting: Serve as the first line of response for any guest inquiries regarding the facility. This includes managing suite climate controls, operating televisions/audio feeds of the game, locating restrooms, and coordinating with stadium maintenance or security if an issue arises.

• Suite Presentation & Maintenance: Ensure the suite is pristine, organized, and welcoming before gates open. Maintain cleanliness during the game by clearing trash and empty plates, and perform a basic post-game sweep once guests depart.

Required Skills & Qualifications

• Customer Service Excellence: Exceptional interpersonal and communication skills. Ability to interact with school dignitaries, premium boosters, corporate sponsors, and VIP guests with high professionalism, warmth, and diplomacy.

• Logistical & Multi-Tasking Skills: Strong organizational skills to manage food delivery timing, inventory tracking, and guest requests simultaneously in a fast-paced environment.

• Problem-Solving Prowess: Ability to think on your feet and calmly resolve issues—such as missing catering orders, broken electronics, or facility questions—under tight time constraints.

• Professional Appearance: Must maintain a clean, polished, and professional appearance, adhering strictly to the athletic department's dress code (e.g., school polo and khakis).

• Requirements: Must be available for weekend and evening football game schedules (typically arriving 2 hours prior to kickoff) and pass a standard school district background check.

Working Conditions & Physical Requirements

• Must be able to stand and walk for extended periods (4–6 hours per game), navigating between the kitchen/catering drop-offs and the stadium suites.

• Ability to lift and carry up to 25 lbs (cases of drinks, ice bags, catering trays).

• Work is typically performed in a luxury suite environment, which may be indoor/climate-controlled or open-air, open boxes exposed to outdoor weather elements.